TheBigHouseTrader privacy policy

Who we are

'We' are TheBigHouseTrader Limited, 4 Highlands, Wiltshire Way, Tunbridge Wells Company Registration Number: 06917076. We provide this website to individuals and property agents to market and display their properties. We are not estate agents ourselves.

We are committed to protecting your privacy. This policy explains how and for what purposes we use the information collected about you via www.thebighousetrader.com (referred to below as "this Site"). Please read this privacy policy carefully. By using this Site and any services we offer via this Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

If you have any queries or comments about the policy or our use of your personal information, please email us at enquiries@thebighousetrader.com

In general, we use the information we collect about you to:

    * help our members provide more personalised services to you

    * provide information services to relevant third parties

    * improve the features and services we offer

    * support our own marketing and promotion efforts.

 Personal information collected

When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use this Site including your searches, the properties you look at, agents or developers you contact and the contents of the emails you send to them. Finally, we may also collect information from any correspondence that you have with us.

Information collection and use

Your information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at enquiries@thebighousetrader.com

The following features, by their nature, require and make use of personally identifiable information.

Sending emails

The information that you complete on the contact forms on this Site is recorded by us and is sent to the agent that you wish to contact. This helps them provide you with a more personalised service. We also send the agent details of your last search to help them find property that matches your requirements more closely.

Email a Friend

When you use the 'email a friend' feature of this Site we record which properties you have sent to the friend, solely so that we can track the popularity of those properties. We record the other details provided in the email for internal monitoring of the service. We will NOT add any information collected in this manner to our mailing lists to protect you and the recipient's privacy.

Registering with us

If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update ' your details' at any time via the site. When you are signed in, we automatically pre-fill your saved details on the "contact" forms should you wish to use this element of the service we offer to you.

Saving properties

If you register with us and 'save properties' you are interested in, we can identify which properties you have saved. We do not make this individual information available to our member agents or third parties.

Using the ‘Email alerts'

If you register with us and use the 'email alerts' feature to receive notification when new properties matching your criteria are added to this Site, we record the settings you use and which properties have been sent to you.

Who has access to the information you provide or we collect

We retain access to all personal information that we have collected from you.

When our service is available via the websites of our partners, those partners may have access to your information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other websites, even if you access them using links from this Site or if you can access this Site or use our services.